Arch Massage – Disclaimer & Client Policy
Cancellation Policy
Appointments cancelled within 24 hours of the scheduled time, or no-shows, will incur a non-refundable cancellation fee.
Please arrive on time for your appointment to ensure you receive the full session duration.
Service & Pricing Policy
Prices and services are subject to change without notice.
Package sessions must be used within the validity period specified at purchase and cannot be carried forward or transferred.
Health & Safety Guidelines
Clients must inform the therapist of any medical conditions, allergies, or injuries before the session begins.
Massage therapy is non-sexual; any inappropriate behavior will result in the immediate termination of the session.
If you feel unwell or have symptoms of illness, please reschedule your appointment for the safety of all clients and staff.
Liability Disclaimer
Arch Massage is not liable for any damages of any kind, including direct, indirect, special, punitive, incidental, or consequential damages, exceeding the amount paid for the specific service in question. Any claim must be made within one year and under local governing law.
Indemnity
By receiving massage services, you agree to indemnify and hold harmless Arch Massage, its employees, therapists, and affiliates from any claims or liabilities, including third-party claims.
Product Safety
Some Arch Massage products may contain natural ingredients such as essential oils, nuts, seeds, soy, or beeswax. If you have allergies, medical conditions, or are pregnant, consult your doctor before use.
Privacy Policy
Arch Massage respects your privacy. All personal information collected is handled in accordance with our Privacy Statement and is never sold or shared without consent.